Health & Safety
How WHOLE supports your wellbeing safely and responsibly.
- Medical DisclaimerHow WHOLE supports lifestyle health without replacing medical care.
- Medical & Lifestyle Medicine StatementHow WHOLE supports your health, where our responsibility begins, and where it ends.
- Consultation PolicyHow WHOLE consultations are booked, delivered and scoped.
- Emergency InformationWhat to do in a medical emergency — WHOLE is not for urgent care.
- Health Information PolicyHow we handle sensitive health information with extra care.
AI & Technology
How Eira works, what she can and cannot do, and our AI principles.
Privacy & Security
How your information is protected, used and controlled by you.
Legal
The agreements that keep WHOLE clear and fair for everyone.
- Terms & ConditionsThe agreement between you and WHOLE.
- Acceptable Use PolicyHow WHOLE should — and should not — be used.
- Subscription AgreementHow WHOLE+ subscriptions and renewals work.
- Refund & Cancellation PolicyOur commitment to fair, transparent and responsible refund and cancellation practices.
- Cancellation PolicyHow to cancel your WHOLE+ membership at any time.
Governance
The principles, ethics and standards that guide every decision.
- WHOLE PrinciplesThe values that guide every decision we make.
- Ethical CommitmentsOur promises to you, our members and our community.
- Scientific IntegrityHow we source, review and update health content.
- AccessibilityHow WHOLE is built to be usable by everyone.
- POPIAOur compliance with South Africa's data-protection law.
- GDPR PrinciplesHow we honour EU data-protection principles worldwide.
Support
How to reach us, share concerns and track what has changed.