POPIA

Privacy is built into WHOLE from the beginning.

We are committed to collecting, using, storing and protecting personal information responsibly, lawfully and transparently.

Whenever we process personal information, we aim to do so in a manner that respects your rights and supports your trust in our platform.

Depending on how you use WHOLE, we may collect information such as:

• Your name
• Email address
• Account information
• Lifestyle goals
• Nutrition preferences
• Health information you voluntarily provide
• Activity and wellness data
• Assessment responses
• Consultation information
• Messages shared with Eira
• Device and technical information necessary to operate the platform

We collect only information that is reasonably necessary to provide our services and improve your experience.

Your information helps us:

• Create and manage your account
• Personalise your WHOLE experience
• Generate lifestyle recommendations
• Improve Eira's educational guidance
• Track your progress
• Provide consultations
• Improve platform performance
• Maintain platform security
• Meet legal and regulatory obligations where applicable

We will not use your information for purposes that are incompatible with these objectives without an appropriate legal basis.

Some information shared with WHOLE may relate to your health.

Under POPIA, health information is regarded as special personal information and requires additional protection.

WHOLE applies additional safeguards to protect this information and processes it only where permitted by law and necessary to provide our services.

Under POPIA, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update outdated information
• Request deletion of eligible information
• Withdraw consent where applicable
• Object to certain types of processing where permitted by law
• Submit complaints regarding the handling of your personal information

WHOLE is committed to responding to legitimate privacy requests within a reasonable period.

Protecting your information requires both technology and responsible governance.

WHOLE implements reasonable technical and organisational safeguards designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Unlawful disclosure
• Alteration
• Destruction

While no digital system can guarantee absolute security, we continually improve our security practices to reduce risk and protect our members.

WHOLE does not sell your personal information.

Where information must be shared with trusted service providers to operate the platform, we take reasonable steps to ensure appropriate privacy and security protections are in place.

Information is shared only where necessary, lawful and consistent with our Privacy Policy.

Some trusted technology providers used by WHOLE may process information outside South Africa.

Where international processing occurs, WHOLE seeks to ensure that appropriate safeguards are implemented to protect your personal information in accordance with applicable privacy laws.

Information you voluntarily provide may be used to personalise your experience with Eira and other AI-powered features.

Artificial intelligence is used to provide educational support and lifestyle guidance.

WHOLE does not use artificial intelligence to make solely automated decisions that produce legal effects or similarly significant consequences for users.

Meaningful healthcare decisions remain the responsibility of you and your qualified healthcare professionals.

If you have questions about how WHOLE processes your personal information, please contact us:

We are committed to addressing privacy concerns openly, respectfully and in accordance with applicable law.