Acceptable Use Policy

WHOLE is built upon respect, dignity and compassion.

You agree not to:

• harass, threaten or intimidate others;
• publish abusive, hateful or discriminatory content;
• bully, exploit or deliberately harm other users;
• impersonate another individual or organisation;
• provide false or misleading information intended to deceive others.

Every member deserves a safe and respectful experience.

WHOLE may only be used for lawful purposes.

You must not use the platform to:

• commit fraud;
• engage in criminal activity;
• distribute unlawful content;
• violate intellectual property rights;
• infringe another person's privacy;
• facilitate illegal transactions;
• misuse healthcare information.

Users remain responsible for complying with applicable laws within their own jurisdiction.

You are responsible for maintaining the confidentiality of your account credentials.

You should:

• choose a secure password;
• avoid sharing login details with others;
• notify WHOLE if you believe your account has been compromised.

WHOLE is not responsible for losses resulting from unauthorised access caused by failure to protect account credentials.

Eira has been developed to support healthier lifestyles through education and behaviour change.

You agree not to intentionally use Eira to:

• generate unlawful content;
• produce harmful or dangerous instructions;
• bypass platform safeguards;
• create misleading medical advice;
• impersonate healthcare professionals;
• manipulate or exploit artificial intelligence systems;
• test or probe system vulnerabilities without authorisation.

Artificial intelligence should be used responsibly and ethically.

You must not:

• interfere with platform security;
• introduce malicious software;
• attempt unauthorised access;
• reverse engineer WHOLE systems where prohibited by law;
• scrape or harvest data without permission;
• overload, disrupt or interfere with platform performance;
• attempt to disable security measures.

These activities may result in immediate suspension or termination of access.

All WHOLE content, including text, graphics, branding, educational resources, software, logos, designs, artificial intelligence features and original materials remain the intellectual property of WHOLE or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish or commercially exploit WHOLE content without prior written permission, except where permitted by applicable law.

WHOLE provides educational lifestyle medicine information.

You agree not to intentionally misuse educational content by:

• presenting it as personalised medical advice;
• using WHOLE to provide unauthorised healthcare services;
• making false health claims using WHOLE materials;
• misleading others regarding the capabilities of Eira.

Educational information should always be used responsibly.

WHOLE is designed for genuine personal, educational and authorised organisational use.

Excessive automated access, abuse of free services or activities that negatively impact platform stability may result in reasonable usage limits or account restrictions.

If you become aware of activity that violates this policy, we encourage you to report it.

Reports help us maintain a safe environment for all members.

Concerns may be submitted through our Support Centre or by emailing:

Where appropriate, WHOLE may investigate suspected violations of this policy.

Depending on the nature of the violation, we may:

• issue warnings;
• restrict access to specific features;
• suspend accounts;
• permanently terminate accounts;
• remove content;
• report unlawful activity to relevant authorities where legally required.

Our response will be proportionate to the seriousness of the conduct.