Subscription Agreement

WHOLE believes healthcare should be accessible, transparent and free from hidden costs.

We are committed to providing fair pricing, clear billing practices and flexible membership options that allow users to take control of their health without being locked into unfair contracts.

Our goal is to build long-term relationships based on trust rather than restrictive subscription models.

WHOLE+ is the premium membership offered by WHOLE.

WHOLE+ has been designed to provide subscribers with enhanced access to Lifestyle Medicine resources, advanced digital health tools and personalised wellbeing support.

Membership benefits may include:

• Unlimited conversations with Eira
• Premium AI insights
• Personalised Lifestyle Medicine recommendations
• Advanced WHOLE Score analytics
• Full WHOLE Academy access
• Premium Health Journeys
• Monthly health reports
• Exclusive educational content
• Priority consultation booking
• Early access to new features
• Family dashboard features
• Premium health tracking
• Exclusive challenges
• Future premium features introduced by WHOLE

WHOLE may add, improve, replace or discontinue features as the platform evolves.

Such changes are intended to improve the overall experience and do not necessarily constitute a breach of this Agreement.

To subscribe to WHOLE+, you must:

• be at least 18 years of age or have appropriate legal authority within your jurisdiction;
• possess a valid WHOLE account;
• provide accurate billing information;
• use an approved payment method.

WHOLE reserves the right to refuse or terminate subscriptions obtained fraudulently or in breach of these Terms.

Subscription fees are displayed before payment.

Unless otherwise stated:

• Prices are displayed in South African Rand (ZAR).
• Prices include applicable taxes where required by law.
• Payment is collected in advance.

Subscription fees are payable immediately upon successful checkout.

WHOLE reserves the right to update subscription pricing from time to time.

Existing subscribers will receive reasonable notice before any pricing changes become effective.

Price changes will never apply retrospectively.

WHOLE currently processes subscription payments through authorised third-party payment providers.

By subscribing, you authorise WHOLE to charge your selected payment method for the applicable subscription fee.

WHOLE does not store complete debit card, credit card or banking details.

Payment processing is handled securely by authorised payment partners.

WHOLE+ operates as a recurring subscription.

Unless cancelled before your next billing date, your subscription will automatically renew at the end of each billing cycle.

Automatic renewal ensures uninterrupted access to premium features.

Renewal charges will be processed using your selected payment method.

If payment cannot be successfully processed, WHOLE may:

• retry the payment;
• notify you of the failed payment;
• temporarily suspend premium features;
• downgrade the account to the free membership tier if payment remains unsuccessful.

Users remain responsible for updating expired or incorrect payment information.

Users may upgrade to WHOLE+ at any time.

Premium access begins once payment has been successfully confirmed.

Where technically possible, access is activated immediately.

Users may cancel WHOLE+ at any time.

Cancellation prevents future automatic renewals.

Premium benefits remain available until the end of the paid billing period.

Once the billing period ends, the account automatically returns to the free WHOLE membership.

Downgrading does not delete user accounts or personal information.

Where Family Memberships are offered, the primary account holder is responsible for:

• subscription payments;
• managing invited members;
• ensuring invited members comply with WHOLE policies.

WHOLE reserves the right to introduce reasonable limits on the number of linked family members.

WHOLE may offer subscriptions for organisations, employers and businesses.

Business subscriptions may be subject to separate agreements, pricing structures and administrative approval.

Business accounts remain subject to this Agreement unless superseded by a written corporate agreement.

WHOLE may occasionally provide:

• introductory pricing;
• promotional discounts;
• referral rewards;
• scholarship programmes;
• educational discounts;
• seasonal offers.

Promotional offers:

• are available for limited periods;
• cannot usually be combined unless expressly stated;
• may be withdrawn without notice after expiry.

Where WHOLE offers free trials, users may be required to provide a valid payment method before the trial begins.

Unless cancelled before the trial ends, the subscription will automatically convert to a paid membership.

WHOLE reserves the right to determine eligibility for promotional trials.

WHOLE continuously improves its platform.

Accordingly:

• new features may be introduced;
• existing features may evolve;
• some features may be retired;
• experimental features may become permanent;
• premium benefits may change over time.

These changes are intended to improve the overall platform and shall not automatically entitle subscribers to refunds.

WHOLE+ subscriptions are intended for individual use unless expressly stated otherwise.

Users may not:

• share login credentials;
• sell accounts;
• lease accounts;
• transfer subscriptions;
• permit unauthorised access.

WHOLE may suspend accounts where fraudulent sharing is detected.

Subscribers agree not to misuse WHOLE+ by:

• attempting to bypass payment systems;
• exploiting software vulnerabilities;
• reverse engineering premium features;
• sharing premium content unlawfully;
• creating multiple fraudulent accounts;
• abusing AI systems.

WHOLE may temporarily suspend premium access where:

• fraudulent activity is suspected;
• payment disputes arise;
• platform security is compromised;
• these Terms are breached.

Where reasonably possible, affected users will be informed before permanent action is taken.

Refunds are governed separately under the WHOLE Refund & Cancellation Policy.

Where a refund is approved, WHOLE aims to process the refund within 72 hours.

Depending on the user's financial institution or payment provider, funds are generally expected to reflect within 12 hours after the refund has been processed, although external banking processes may occasionally result in longer clearing times.

Approval of refunds remains subject to the WHOLE Refund & Cancellation Policy.

Subscriptions may be cancelled at any time through the user's account settings or by contacting WHOLE Support.

Cancellation prevents future billing.

Cancellation does not automatically refund previous payments unless otherwise provided under applicable consumer protection legislation or the WHOLE Refund & Cancellation Policy.

WHOLE reserves the right to:

• improve membership benefits;
• introduce additional subscription tiers;
• discontinue legacy plans;
• modify pricing;
• update billing procedures.

Material changes will be communicated to subscribers in advance where reasonably practicable.

WHOLE makes every reasonable effort to ensure premium services remain available.

However, WHOLE cannot guarantee uninterrupted access due to maintenance, internet disruptions, third-party outages, force majeure events or circumstances beyond our reasonable control.

Temporary interruptions shall not automatically constitute grounds for compensation.

Nothing in this Agreement limits any rights that cannot lawfully be excluded under applicable legislation.

This Agreement is governed by the laws of the Republic of South Africa.

Users accessing WHOLE from outside South Africa remain responsible for complying with applicable laws within their jurisdiction.

Questions regarding subscriptions may be directed to: