Terms & Conditions

WHOLE is a digital Lifestyle Medicine and Preventative Health platform designed to educate, empower and support healthier lifestyle choices.

WHOLE provides evidence-based educational resources, digital health tools, personalised wellbeing guidance, behaviour change support, health tracking, wellness consultations and artificial intelligence-powered educational assistance.

WHOLE does not replace medical diagnosis, treatment or emergency healthcare services.

To use WHOLE you must:

• be legally capable of entering into a binding agreement in your jurisdiction;
• provide accurate and complete registration information;
• maintain the confidentiality of your account credentials;
• notify WHOLE immediately if you suspect unauthorised access to your account.

WHOLE reserves the right to suspend or terminate accounts created using false, misleading or fraudulent information.

You are responsible for all activity occurring under your account.

You agree to:

• keep your password secure;
• maintain accurate account information;
• promptly update any changes to your information;
• use WHOLE only for lawful purposes.

You remain responsible for all activity occurring through your account unless otherwise required by applicable law.

WHOLE may provide:

• Lifestyle Medicine education;
• Health journeys;
• Behaviour change programmes;
• Nutrition guidance;
• Physical activity guidance;
• Sleep education;
• Stress management education;
• Women's health education;
• Laboratory result explanations for educational purposes;
• AI-powered educational assistance through Eira;
• Wellness consultations;
• Digital health tracking;
• WHOLE Academy educational content.

The availability of features may change without prior notice as WHOLE continues to improve its services.

WHOLE is not a medical practice.

Information provided through WHOLE is intended solely for educational and informational purposes.

Nothing within WHOLE should be interpreted as:

• medical advice;
• diagnosis;
• treatment;
• prescription;
• emergency healthcare.

Always consult an appropriately qualified healthcare professional regarding any medical concern.

Never delay seeking medical attention because of information obtained through WHOLE.

WHOLE includes artificial intelligence technologies, including Eira.

Artificial intelligence may occasionally:

• generate incomplete responses;
• generate inaccurate information;
• misunderstand user input;
• require clarification.

Users remain responsible for evaluating AI-generated information and consulting qualified professionals where appropriate.

WHOLE continually improves AI performance but cannot guarantee absolute accuracy.

You agree that you will not:

• provide false information;
• impersonate another individual;
• upload malicious software;
• attempt to hack WHOLE;
• interfere with platform security;
• reverse engineer software;
• misuse artificial intelligence;
• distribute harmful, abusive or illegal content;
• upload content you do not have permission to use.

WHOLE reserves the right to suspend or permanently terminate accounts violating these Terms.

Certain features rely on information voluntarily provided by users.

Users acknowledge that recommendations generated by WHOLE depend upon the accuracy of information supplied.

WHOLE is not responsible for decisions made using incomplete, inaccurate or outdated information supplied by users.

Consultations are subject to availability.

WHOLE reserves the right to:

• reschedule consultations;
• cancel consultations where necessary;
• refer users to other healthcare professionals where appropriate.

Consultations do not establish a doctor-patient relationship unless explicitly stated.

WHOLE offers optional paid subscriptions.

Subscription benefits may change over time as new features become available.

Subscription fees are displayed before payment.

Users authorise recurring billing where applicable until cancelled.

Cancellation will prevent future billing but does not automatically refund previous subscription payments unless required by applicable law.

Payments are securely processed by authorised third-party payment providers.

WHOLE does not store full payment card information.

Users agree to pay all applicable charges associated with their purchases.

Unless otherwise stated, WHOLE owns all intellectual property rights relating to:

• software;
• source code;
• branding;
• logos;
• graphics;
• articles;
• Academy content;
• educational materials;
• Eira;
• WHOLE Moments;
• WHOLE branding;
• trademarks;
• design elements.

No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission.

Users retain ownership of content they create within WHOLE.

By uploading content, users grant WHOLE a limited licence to store, process and display that content solely for the purpose of providing services.

WHOLE will never sell personal health information.

WHOLE processes personal information in accordance with its Privacy Policy.

By using WHOLE you consent to the collection, storage and processing of information as described within that policy.

WHOLE aims to provide reliable services but cannot guarantee uninterrupted access.

Services may occasionally become unavailable because of:

• maintenance;
• upgrades;
• technical failures;
• internet disruptions;
• third-party service interruptions.

WHOLE is not liable for temporary interruptions beyond its reasonable control.

WHOLE integrates with third-party providers including payment processors, analytics providers, email services and artificial intelligence providers.

WHOLE is not responsible for the independent services or policies of those providers.

Users should review third-party policies where applicable.

To the fullest extent permitted by applicable law, WHOLE, its owners, employees, contractors, affiliates and partners shall not be liable for any direct, indirect, incidental, consequential, special or punitive damages arising from:

• use of the platform;
• inability to access services;
• reliance upon educational information;
• AI-generated responses;
• consultation outcomes;
• user decisions;
• third-party services;
• technical failures.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

Users agree to indemnify and hold harmless WHOLE, its directors, employees, contractors and affiliates from claims, damages, liabilities, costs and expenses arising from:

• misuse of WHOLE;
• breach of these Terms;
• unlawful conduct;
• infringement of third-party rights.

WHOLE may suspend or terminate accounts where users:

• breach these Terms;
• engage in unlawful conduct;
• compromise platform security;
• abuse staff or other users;
• misuse AI systems.

Users may close their accounts at any time using the account deletion process.

These Terms shall be governed by the laws of the Republic of South Africa.

Where users access WHOLE from outside South Africa, they remain responsible for complying with applicable local laws.

Nothing in these Terms limits any mandatory consumer rights afforded under applicable legislation.

WHOLE may update these Terms from time to time.

Where material changes are made, users will be notified through the platform or by email where appropriate.

Continued use of WHOLE after updated Terms become effective constitutes acceptance of the revised Terms.

Questions regarding these Terms may be directed to:

These Terms, together with the Privacy Policy, Medical & Lifestyle Medicine Statement and other documents contained within WHOLE Standards, constitute the entire agreement between WHOLE and the user regarding the use of the platform.