Delete Your WHOLE Account

If you have access to your account:

1. Sign in to WHOLE.
2. Open Settings.
3. Select Privacy & Security.
4. Tap Delete Account.
5. Review the information provided.
6. Confirm your request.

Once confirmed, your account will enter the deletion process.

If you are unable to sign in, you may request deletion by contacting us.

Please include:

• Your full name
• The email address used to register your WHOLE account
• Any additional information that may help us identify your account

For your security, we may request additional information to verify your identity before processing your request.

Once your request has been verified:

• Your WHOLE account will be permanently deactivated.
• Personal information associated with your account will be deleted or anonymised where reasonably possible.
• Active subscriptions will be cancelled in accordance with our Subscription Agreement.
• Access to WHOLE services will end.

Certain information may be retained where required by law, for fraud prevention, dispute resolution, financial record-keeping or to comply with legal obligations.

We aim to begin processing verified deletion requests within 72 hours.

Most deletion requests are completed within 30 days, although some information may be retained for longer where legally required.

In limited circumstances, WHOLE may retain certain information after account deletion where required by:

• applicable laws;
• tax and accounting obligations;
• fraud prevention;
• legal claims or disputes;
• security investigations;
• regulatory compliance.

Any retained information will be protected in accordance with our Privacy Policy.

Deleting your account does not automatically refund previous subscription payments.

If you have an active WHOLE+ membership, cancellation will take effect in accordance with our Subscription Agreement and Refund & Cancellation Policy.

If you have questions about deleting your account or your personal information, please contact us.

For more information, please see:

• Privacy Policy
• Data Deletion Policy
• Subscription Agreement
• Refund & Cancellation Policy
• POPIA
• GDPR Principles